Expert consultation and program flexibility prepares clients for any challenge
Dealing with that level of uncertainty requires both the flexibility to adapt to changes as they arise and a consultative approach that allows providers to understand the unique goals of a well-being initiative, while identifying alternate strategies as a situation evolves.
Consider the case of a large school consortium in northeast Ohio. They launched a well-being initiative for 2019-20 that made on-site screenings and provider visits a centerpiece. Then the pandemic hit, and employees had trouble scheduling provider visits. In addition, with an increased number of employees working remotely, on-site screenings were no longer convenient. As a result, employee response plummeted. Alyfe stepped up to the plate and quickly strategized on a new approach.
Because the consortium’s goal was ultimately to connect employees to well-being resources, Alyfe introduced health adviser calls as an alternative to in-person visits and worked diligently to promote the change to members. Adviser calls allow employees to discuss their health needs, discover well-being resources, and connect with a health coach if their situation warrants it.
By listening to the client’s goals, working with their healthcare consultant, adjusting to changing circumstances, and moving quickly, Alyfe helped the consortium increase participation and overall engagement.
The situation was somewhat different for Central Ohio Transit Authority (COTA) as the organization’s well-being vendor went out of business over the summer and they had to make quick decisions about next steps. Alyfe was able to meet this client’s needs and worked with the organization to create an approach that met a very short timeline but also provided enhancements. In the past, the administrative burden for incentive management fell to the client. Alyfe was able to design a phased website launch that not only allowed employees to better track rewards, but also automated the back-end process to lessen the burden on the client. This approach eased their transition to a new vendor in a very abbreviated timeframe, but also gave them improved solutions to meet ongoing program needs.
“COTA’s partnership with Alyfe came at just the right time when we needed a health care resource that could handle the new needs and restrictions of COVID-19 pandemic. This past year, Alyfe has been able to implement safe onsite programs for our employees, including biometric screenings and consultations with health coaches. Alyfe understands how to provide quality care and support for COTA’s 1,130 employees, many of whom serve as frontline essential workers during this unprecedented time.” - Sindy Mondesir, Chief People Officer
While these are very different situations, they are united by a common theme: flexibility and consultation. Implementing an engaging well-being initiative requires more than choosing a website or scheduling screenings. The relationship and consultative approach Alyfe develops with our clients allows us to design solutions that engage very unique cultures.
This has been an unusual year, but goals shift even in years without this level of global upheaval. By maintaining consistent communication and understanding needs, Alyfe will continue working side by side with clients to achieve well-being success no matter what challenges arise.
In a year defined by disruption, there are bound to be changes to well-being needs. More employees are working from; in person events like health screenings are both less appealing and less accessible; and, in some unfortunate cases, companies are going out of business, leaving clients searching for new solutions.